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Effects of the coronavirus pandemic

Customer and partner information from the Endress+Hauser Group to the coronavirus pandemic

Publication date: 09.04.2020

Sales and service

  • Our worldwide contacts in sales and service are still available when working from home.

  • Where official restrictions apply, we have emergency plans in place for sales and service to provide further comprehensive support for customers.

  • With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.

  • Technical information, drawings, documents etc. can be downloaded from endress.com at any time.

  • With Smart Support, Endress+Hauser supports customers online with service issues.

  • The Visual Support app enables audio and video communication via mobile and stationary devices for service cases.

Ability to deliver and product availability

  • We are still generally able to deliver; our global production network is up and running.

  • In delivery logistics, restrictions on the part of service providers are resulting in longer regional transit times. Our sales centers are informing and supporting affected customers.

Material availability in our plants

  • Material availability in our plants is ensured for the coming weeks.

  • We are working hard to ensure that these materials remain available beyond this period.

  • Wherever possible, we are pursuing a dual sourcing strategy in procurement, ideally from sources in different countries or on different continents.

  • For critical components, we have sufficient safety stock.

Measures to protect against infection

  • We constantly adapt our measures to protect the health of customers, employees and partners worldwide to local conditions.

  • We have generally limited travel to essential journeys (e.g. urgent customer service activities).

  • We have canceled all major meetings and events until further notice.

 

  • We have taken extensive organizational measures at our sites to ensure a high level of hygiene and to maintain sufficient distance between employees.

  • Many employees continue to work from home. This does not affect availability and performance.

Please find here the statement of the Endress+Hauser Executive Board: Covid-19 customer and partner information

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