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Technical Support

The best way to access the know-how of our product and application specialists

You can access our expert knowledge base quickly and easily around the clock through our Service Portal. If the right answer is not available, you can submit a request to our experts directly from the Service Portal. You can also view the status of your request and add information. If possible, please provide the product serial number with each inquiry, so that we can process your inquiry even more efficiently.


  • Round-the-clock access to the knowledge base of our product and application specialists in the Service Portal 

  • Qualified contact persons for all technical questions  

  • Fast and easy collaboration with our experts via the Service Portal

Availability, Visual Support, Response Time & Service Portal

  • Our business hours are Mon.-Thurs. from 07.30h to 17.00h and Fr. from 07.30h to 16.00h. Outside these hours, you can reach our emergency service, which is subject to a charge, at the telephone number given in the contact field below. 

  • Live visual support and response time - You would like to be supported by our product and application specialists via live video or you need faster response time? Check out our service package "Smart Support".


  • Service Portal - Register free of charge to access the knowledge base of our product and application specialists 24/7.


You can also enter your request without registration through the contact form below. 


Please enter all relevant information. One of our product and application specialists will contact you directly. To ensure that your inquiry reaches the right specialist, it is important to select the category that matches the measuring device and to include a serial number or the product root.


According to the General Data Protection Regulation, we are obliged to inform you when collecting your data. We fulfil this information duty with the following  Data Protection statement >>> .




    Erfolgsfaktor Service (CP01112H)

    Anlagen effizient planen, errichten und betreiben